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Accessibility Support Desk

Accessibility Support Desk

$1,500.00 USD

$1,500.00 USD

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Max Per Month

Born Accessible

Maintaining digital accessibility is an ongoing effort. Whether your internal teams need expert advice or your users require real-time assistance, our Accessibility Support Desk offers a scalable, fully customizable support solution. We provide direct access to accessibility specialists for internal teams or a fully managed help desk for end users. Support is available through a dedicated phone number, email, preferred messaging services, and video conferencing, with integration into your existing ticketing systems for seamless management and resolution.

Benefits

  • Scalable support for growing accessibility needs
  • Internal team support or user-facing help desk
  • Phone, email, messaging, and video support
  • Integration with ticketing systems for efficiency
  • Expert guidance on troubleshooting and WCAG conformance
  • Real-time assistance for accessibility issues
  • Long-term accessibility management and compliance

By combining expert assistance with scalable infrastructure and tech integration, our Accessibility Support Desk helps your organization maintain high accessibility standards while providing seamless support for both your teams and users.

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How it Works

A journey through our Accessibility Consulting process.

Contact Us for Customized Solutions

  • Discovery & Needs Assessment

    Understanding your accessibility challenges and goals

    We start by evaluating your current accessibility landscape to understand your needs. Whether you require legal risk analysis, policy development, or strategic consulting, we assess your organization’s priorities to recommend the best consulting approach.

  • Compliance & Risk Evaluation

    Identifying gaps and mitigating legal exposure

    Our experts conduct a compliance gap analysis, reviewing your website, policies, and legal documentation. We assess potential legal risks, industry requirements, and WCAG 2.2 AA conformance to develop a proactive strategy that aligns with your business goals.

  • Strategy & Implementation

    Developing a customized roadmap for accessibility success

    Based on our findings, we create a tailored accessibility plan that may include legal compliance strategies, policy frameworks, or ongoing accessibility support. We work alongside your team to integrate best practices into your workflows for long-term compliance.

  • Ongoing Support & Guidance

    Ensuring smooth execution and continued progress

    Our Accessibility Support Desk provides expert assistance when you need it, from troubleshooting technical issues to advising on new digital initiatives. Whether it's real-time guidance or structured consulting hours, we adapt to your evolving needs.

  • Follow-Up & Future Planning

    Tracking progress and planning for continued success

    We review your accessibility improvements, provide ongoing recommendations, and determine if additional support is needed. Whether you require a renewed compliance review, policy updates, or legal defense strategies, we help you stay ahead of accessibility challenges.

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